Terms of Service
Effective Date: 08 May 2025
Welcome to Pets Love Us ("we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website and services, including any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms.
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1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this website. By using the site, you represent and warrant that you meet this requirement.
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2. Products and Orders
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All pet food products listed on our website are subject to availability.
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We reserve the right to modify, discontinue, or update product information, pricing, and descriptions at any time without notice.
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Orders are subject to acceptance and confirmation. We may cancel an order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
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3. Payment
We accept payment via secure third-party providers such as Stripe. All payments must be made in full at the time of order. Prices are listed in SGD and may be subject to applicable taxes and shipping fees.
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4. Shipping and Delivery
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We ship to Singapore.
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Estimated delivery times are provided at checkout but are not guaranteed.
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You are responsible for providing accurate shipping information. We are not responsible for delays or losses due to incorrect or incomplete addresses.
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5. Refund and Return Policy
5.1 Refund Eligibility
Due to the perishable nature of pet food, we accept returns and issue refunds only under the following conditions:
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The product was delivered damaged or spoiled.
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The wrong product was delivered.
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The product is unopened and in its original packaging (within 7 days of delivery, where permitted).
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5.2 How to Request a Refund
To request a refund:
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Contact us at tpl.pet@tallahesse.com within 7 days of receiving your order.
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Include your order number, a description of the issue, and clear photos if applicable.
We will review your request and, if approved, process a refund to your original payment method within 5–10 business days.
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5.3 Non-Refundable Items
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Opened or partially used products.
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Products damaged due to misuse or storage outside of recommended conditions.
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Sale or clearance items unless damaged upon arrival.
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6. User Responsibilities
You agree not to:
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Use the website for unlawful purposes;
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Attempt to access our systems or data unlawfully;
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Submit false or misleading information;
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Violate any applicable laws or third-party rights.
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7. Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
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8. Indemnification
You agree to indemnify and hold harmless Pets Love Us, its officers, employees, and affiliates from any claims, damages, or losses resulting from your violation of these Terms or misuse of our services.
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9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the site constitutes acceptance of the new Terms.
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10. Contact Us
If you have any questions about these Terms or our Refund Policy, please contact us at:
Tallahesse Pte. Ltd.
2 Buroh Crescent
#01-05/06 ACE@BUROH
Singapore 627546
tpl.pet@tallahesse.com
+65 9435 5500